Privacy Policy

Our Commitment to Your Privacy

At Echelon Casa Grande Deck Builder, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website or services.

We believe in transparency and want you to understand exactly what information we collect and why. If you have questions about this policy, please contact us directly.

Information We Collect

We collect information that you voluntarily provide to us when you request a quote, contact us, or use our services. This may include:

• Your name, email address, and phone number
• Your property address and project location
• Details about your deck project and service needs
• Photos or documents you share related to your project
• Payment information when you hire us for services

We also automatically collect certain technical information when you visit our website, such as your IP address, browser type, and pages visited. This helps us improve our website and better serve you.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide quotes and communicate about your project
• To schedule appointments and coordinate service delivery
• To process payments and maintain financial records
• To send you updates about your project status
• To improve our services and website experience
• To comply with legal obligations and maintain business records
• To send occasional promotional information if you have opted in

We do not sell your personal information to third parties. Your data is used solely for providing our deck building services and improving your experience with our company.

Information Sharing and Disclosure

We may share your information in the following limited circumstances:

• With subcontractors or suppliers directly involved in your project
• With payment processors to handle transactions securely
• With permit offices and inspectors as required by law
• With our insurance provider if needed for claims or coverage
• If required by law or to protect our legal rights

All third parties we work with are required to maintain the confidentiality of your information and use it only for the specific purposes we authorize.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookie settings through your browser preferences. However, disabling cookies may affect your ability to use certain features of our website.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. This includes using secure servers, encryption for sensitive data, and limiting employee access to personal information.

While we strive to protect your data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but continually work to implement best practices.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal and regulatory requirements. Project records, including contracts and payment information, are typically retained for several years for warranty and legal purposes.

If you wish to request deletion of your personal information, please contact us. We will honor your request unless we are required to retain certain information by law.

Your Privacy Rights

You have certain rights regarding your personal information:

• You can request access to the personal information we hold about you
• You can request corrections to inaccurate or incomplete information
• You can request deletion of your information in certain circumstances
• You can opt out of promotional communications at any time
• You can request a copy of your data in a portable format

To exercise any of these rights, please contact us using the information provided at the end of this policy.

Third Party Links

Our website may contain links to third party websites, such as material suppliers or industry resources. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. When we make changes, we will update the date at the top of this page.

Significant changes will be communicated by posting a notice on our website or by contacting you directly if appropriate. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Marketing Communications

If you have opted in to receive marketing communications from us, we may send you occasional emails about special offers, new services, or helpful deck maintenance tips. You can unsubscribe from these communications at any time by clicking the unsubscribe link in any email or contacting us directly.

Even if you opt out of marketing emails, we may still send you important service-related communications about your project or account.

Contact Us About Privacy

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please reach out to us: